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Services

We offer a variety of services designed not just to meet your immediate computer technology needs, but to help you improve the way you do business, and lower your costs in the long run. We don't sell hardware directly, instead, in order to bring you the lowest price, we negotiate a lower price for you with Dell™, or one of our other vendors, and pass the savings along to you.

All of our work is performed through Requests For Services, which consist of two main structures: Fixed Price and Relationship.

Fixed Price: We give you a price or price range for the entire project, and stick to it even if the project takes more hours than included in the Request For Services. If the project takes less time, the minimum price is charged and the remaining hours can be used for other projects.

Relationship: Geared at building a relationship between our team and yours, we perform the work over an extended period of time with weekly or bi-weekly visits. You are billed for the hours included as they are used, thus avoiding a larger one time cost. The hours can be used as you see fit, or we will guide you along the path improving the way you use technology. Relationship Requests For Services tend to include more hours at a lower rate over a longer period of time, allowing us to become more familiar with your business and more effective members of your team.


Service Descriptions
Network Installation and Maintenance

Sharing data quickly and conveniently is rated as one of the top 5 concerns of technology managers in businesses of all sizes (Source: CNET News 4/21/04). Installing a network in your business allows you to share resources among your PCs such as printers, programs, storage areas, the internet, and much more. A network also aids in backing up your data and can even allow you or your employees to access vital information from home or on the road, greatly increasing productivity.

We are experienced with many different types of networks and provide full networking services including: planning, wiring, documentation, resource sharing, performance improvement and more. We understand the available technologies of today and tomorrow from the industry standard 10/100 ethernet to gigabit ethernet for demanding data requirements to wireless access (Wi-Fi) technologies for the convenience of mobile data access.

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Infrastructure: Server and PC Installation

Computer Systems and use of technology is becoming more and more necessary in the business world every day. If you don't use the technology available to increase your productivity and lower your costs, one of your competitors will. That's why it is so important to stay ahead of the game. Whether you are looking to update your aging PCs, purchase a new or additional server, expand your existing computer systems, or are just starting out and looking for infrastructure help, we can provide you with the quality assistance you need.

Our team has over 40 years of combined experience implementing and managing technology infrastructures of all types and sizes, from one PC with a local printer attached up to complicated enterprise networks with multiples servers and domains. We handle all aspects of computer systems infrastructure: PC clients and Servers, printers, domain security and resource sharing, network and backup administration, and more. Contact us today for further information.

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Backups: Disaster Prevention and Recovery

How important is your data? How long would it take to recover or replace your vital information if it was lost? How much would it cost you in terms lost income, opportunity, wages, and cost of recovery? Research over the past 5 years has shown that approximately 6% (1 in every 16) of PCs will suffer some sort of data loss in any given year. The average cost of these losses ranges from $2,000 - $4,000, and depending on the value of your data, may be upwards of $20,000. Furthermore, 50% of businesses that suffer data losses taking longer than 10 days to recover, or permanent loss of data go out of business within 5 years. Now how important is you data to you?

We are experienced in tailoring and monitoring custom backup solutions to meet your individual data needs. Whether your needs are simple and can be handled by burning your data to a CD or copying it to a spare hard drive, or more complex and require RAID configured servers, backing up to one or more tape drives nightly, and off-site storage backups for redundancy, we will customize the right program for you and your budget.

In the unfortunate even that a disaster does occur, we are here for you. We can help you recover your data as quickly as possible by coordinating your data recovery efforts and taking steps to minimize the impact of the disaster. However, the best way to handle a disaster is to act before it occurs. Contact us today about taking steps to avoid a disaster.

Anti-Virus

Computer viruses and worms are spreading at a faster rate than any other time in history, and they are getting more prolific every day. Today more than ever, it is Critical to protect your PCs and your customers' sensitive information from tampering by malicious programs. Viruses can perform a variety of harmful actions including slowing down the internet using Denial of Service (DoS) attacks and mass emailing, preventing your Computers from running, erasing your data, and even allowing hackers to have access to your customers sensitive data, for which you could potentially be held liable if you don't take the appropriate precautions to protect yourself.

We offer several different virus protection programs ranging from protection of individual computers to large centrally managed enterprise deployments. We keep ourselves and our customers up to date on the latest virus and security threats, and take the steps necessary to ensure the safety of your computers and data.

Firewall and Security

How vulnerable is your network to outside attack? How secure are your computers and information? Can anyone with physical access to one of your PCs access all of your confidential information? With today's increased focus on information privacy and identity theft protection, it is crucial to take steps to ensure the privacy and security of your network, lest you be held liable for hackers accessing your customers' data.

We will help you secure your data from viewing by prying eyes both over the internet and in your office. We can install either software or hardware (recommended) firewalls to protect your network from malicious invaders and at the same time, reduce or eliminate the impact of spy ware and pop-ups on your PC. The hardware firewall that we recommend also has the added bonus of allowing you to securely access your office network from anywhere via a Virtual Private Network (VPN), and also allows you to limit the web sites that your employees can visit to work related sites by purchasing software add-ons to the firewall.

We also handle internal network security consulting such as user logins, user permissions, passwords, and advising you on how to segregate and protect your data. Contact Us today for a free security evaluation and recommendation for your office.

Systems Documentation

Do you know where that jack in the wall that your computer plugs into leads? How about how fast your computer is, or what the passwords are for your routers and computers?

We offer thorough documentation services of all your systems, including: network maps and settings, hardware and software inventory, contact lists, software update, license, and support status, backup and service logs, procedure how-to's, and username and password lists.

We also document all of the services we provide for you, and provide you with a binder containing the information we gather during that process, along with any of the above documents that you request.

Troubleshooting and Emergency Calls

Our skilled analysts have been troubleshooting problems and optimizing performance of PCs for over 40 combined years. Our team is experienced with all versions of Windows, from from 3.1 to Server 2003, as well as DOS, UNIX, Linux and Macintosh. We handle all types of problems, including spy ware and virus cleanup, network and internet problems, PC crashes, hardware issues, Windows problems and more. Whether you are frustrated from having to stop in the middle of working to reboot your PC, losing work from Windows crashes, or just want that nagging problem that just keeps popping up taken care of, our team is here to help. Contact Us today to get you back up and running smoothly.

Software Training and Instruction Documentation
We can help you utilize the programs you use most more efficiently. We offer training services in all Microsoft Office programs, including Word, Outlook, and excel, as well as other common Windows programs and procedures, such as using the internet or accessing network resources. We can also produce instruction documentation and flash walk-through videos on request.
Project Management and Long-Term Planning

Where would you like your business to be in three years? How about 5 years? We can help you achieve your business growth goals. Our team members are experts at analyzing your technology needs and coming up with long term plans to meet your individual business's needs and budget. We can provide you with a roadmap for a variety of situations, including upgrading, expansion, or just improving the way you integrate technology into your daily business.

Are you Building a web site? Our team is uniquely positioned to assist you in the process by getting you the best deal with the least problems. Our team members understand internet technology and the web-design process, and we understand the needs of small and medium-sized businesses. We are a third party with the experience you need to know what to look for in a web-site , but we have nothing to gain from choosing a specific designer over another, so you come away with the best site possible, for the best price, with the least hassle. Contact Us today for more details.


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